What should I do if my device is unrepairable or it is unprofitable to repair it?

Step 1: Pick up your device from the branch

The branch delivers the device back to you and informs you that you will be compensated from Generali.

Step 2: Deliver your device to Generali and give the IBAN number of your bank account for the deposit of the compensation amount

We contact you and ask you to deliver your device to Generali and inform us about the bank account where you wish to receive the compensation.