How do I receive compensation, in the event of my hospitalization?
In the event of hospitalization, which is carried out at an associated hospital (within the Generali network) in Greece, you will not need to make any payment to the hospital (except your deductible amount ), provided that you inform the company prior to your hospitalization.
You can contact the company in one of the following ways:
– By phone, calling the Generali Call Center at 210-8096100 or at 18112
– Via email, sending your notification to the address firstname.lastname@example.org
– Via the MyGenerali, digital customer portal (available from desktop or app for smartphones and tablets).
Specifically, through the app you can utilize a range of digital services, such as the online submission of medical expenses and related status updates, that allow you easy access and follow-up of your claims payments. Learn more here.
It is essential to inform Generali before your hospitalization, otherwise direct settlement of hospital expenses, will not be activated.
In the event of your scheduled hospitalization abroad, it is necessary to inform the company at least 10 days in advance. Also, following your discharge from the hospital, all documents concerning your hospitalization, must be duly submitted to the company. These documents must be certified by the Authorities and legally translated.