Privacy Notice

Thank you for participating in the customer and partner satisfaction survey.

Protecting your personal data is a priority for us, and we ensure the protection of the data collected and processed during your participation in the satisfaction survey. Below you can find information exclusively on how Generali processes your personal data for the purposes of the customer and partner satisfaction survey. General information on the processing of your personal data carried out by Generali as Data Controller is available HERE

1. Who will use your personal data

Generali Hellas S.A. will use your personal data in its capacity as Data Controller. You can contact us at the following address: Syngrou Ave. & Lagoumitzi 40, 11745 Athens, Phone: 210 80 96 100, email: info@generali.gr. If you have any questions regarding the processing of your personal data, if you wish to exercise any of your rights, or to file a complaint regarding your personal data, you can contact our Data Protection Officer either by letter to the address of Generali with the indication "Attention: Data Protection Officer" or by email at dpo@generali.gr.

2. What personal data is collected

During your participation in the customer and partner satisfaction survey, along with your responses, our servers may automatically record information related to your visit (e.g., IP address, type of device used, date, time, and duration of your participation).

3. How your personal data is used

The use of the data collected may result in its processing together with data in other registers, both within and outside the European Economic Area. The data collected will be used for the purposes of the customer and partner satisfaction survey, aiming to improve the services provided to our customers according to their needs and desires. As part of this survey, Generali may contact customers and partners who have participated in the survey by phone to provide additional clarifications and opinions.

Legal basis for the processing of personal data is the legitimate interest pursued by Generali to measure the level of satisfaction of its customers and partners and to meet the obligation to perform its contractual obligations (art. 6 par. 1 (f) of the GDPR).

In case you give us your explicit consent, we may publish on our website (www.generali.gr) your first name, the first letter of your last name, your rating, your comments, and the type of your insurance policy.

Legal basis for this further processing is your explicit consent (art. 6 par. 1 (a) of the GDPR).

Your data will not be used for other commercial purposes or for promotion, marketing, advertising of products and/or services.

4. To whom your personal data is disclosed

The personal data collected will be processed by the company conducting the satisfaction survey, Medallia, Inc. and its subcontractors, for the purposes described in this privacy notice.

We may also share your personal data with the parent company of Generali Group or other Generali Group companies. Generali, at each time, takes all necessary measures in order to ensure that only the strictly necessary data are transferred and that all processing activities are legitimate.

Generali will not disclose in any way your personal data to any third party not related to your insurance policy and the provision of the coverage and services provided for therein, unless required by law or upon a lawful request or order by a public authority. Generali will not disclose your personal data to third parties to be used in commercial promotional activities, without your prior explicit consent.

In the event of the transfer of your personal data outside the European Economic Area (EEA), Generali ensures that such transfer will take place only after the implementation of at least one of the guarantees provided for in the applicable legal framework and of additional measures that are appropriate to ensure that the personal data transferred to the third country have a level of protection substantially equivalent to that guaranteed within the European Union.

5. How long your personal data is retained

Your personal data is retained for the absolutely necessary time for its processing for the purposes mentioned above. In any case, it is not retained for a period longer than allowed by the applicable national and European legislation.

6. Your rights regarding personal data

You can exercise the following rights regarding your personal data: Access, Correction, Portability, and, if the legal conditions are met, Deletion, Restriction, and Objection. You can also revoke your consent at any time. The revocation of consent does not affect the legality of any previous processing actions.

For more information regarding the conditions for exercising your rights, you can visit our website (https://www.generali.gr/en/privacy-notice/). You can exercise your rights through our website or, alternatively, you can contact the Data Protection Officer directly at dpo@generali.gr to exercise your rights, as well as for any other information.

If you do not wish to receive communications for future surveys, you can click on the link included in the email you received with the invitation to participate in the satisfaction survey.

7. How to file a complaint

If you believe that your personal data protection is in any way compromised, you can file a complaint with the Hellenic Data Protection Authority: Kifisias 1-3, P.C. 115 23, Athens, www.dpa.gr