Individual Life Policies Information

The health insurance policy you have chosen is designed to safeguard your health and provide you with comprehensive coverage. It accompanies you at every step of your life, providing you with services able to cover every planned or emergency situation, from prevention to rehabilitation.

Generali Call Center

We are by your side, 24 hours a day, 365 days a year, for your every need. With a call at 210 8096100 you are able to:

  1. Acquire medical information and guidance
  2. Make an appointment for diagnostic tests and/ or a visit to a network’s doctor, based on the terms of your insurance policy
  3. Notify about emergencies and your emergency transfer to the hospital or your scheduled hospitalization to facilitate the admission process
  4. Learn which are the contracted hospitals, clinics and doctors based on your program

Learn more about your insurance policy and the claims process:

I am a customer of:


Former AXA

My Check-In

In case you need to be hospitalized you can get pre-approval and know at least one day before if you can receive coverage or not. What to do:

  • Fill out “My Check – In” form that you fill find at the Download section of this page and email it at, along with the doctor’s diagnosis, at least 2 working days before your scheduled hospitalization.
  • If you have scheduled your hospitalization and you notify us, we will contact the medical center directly. Once you have received our coverage verification, simply inform the hospital’s patient office.

My Check-In service does not apply to emergencies.

Frequent Check-Up Discount

Frequent Check-Up Discount is a service provided to Medisyn3 and Alpha Global Medical Care program holders, with which we encourage you to put prevention into your life by carrying out your annual health check-up and reward you with a premium discount on the annual renewal of the program.

How do I get the discount and who does it concern?

  • All insured members may participate in this action.
  • The discount is valid if you carry out your check-up every year up to 3 months before the renewal of your contract and will be applied in the upcoming annual renewal of your health policy.
  • We provide you with free annual check-up if you have an out of hospital program by calling Generali Call Center at 210 8096100. In case you do not have one, we have secured exclusively for you an annual check-up at a preferential price, at the Affidea Group’s partner diagnostic centers. You can book your appointment at 213 0178527.


«My Check-In» Document

σύμβολο σελίδας κόκκινου χρώματος για pdf αρχείο


Which are the partner medical institutions and why should I prefer to be hospitalized at them?

You can find out the complete list of partner medical institutions here by selecting “Former AXA”.

It is recommended to choose a partner medical institution since you do not have to pay any money during your discharge except your participation under the terms of your insurance policy.

In addition, in the special partner medical institutions you get in addition a discount in the cost of your participation.

Which are my coverages?

You can learn more about the coverages of your health policy either by coming in contact with your insurance advisor, or by calling Generali Call Center, or downloading MyGenerali app.

What should I do in case of an emergency?

In case of an emergency please call Generali Call Center at 210 8096100 to be informed about the nearest partner hospital. In addition, in case of emergency hospitalization you or your relative should inform Generali within 48 hours of admission to the hospital, so that we can provide you with guidance regarding your insurance coverage.

What should I do if I am admitted at a partner hospital?

In case of hospitalization in a partner hospital, you declare at the time of your admission to the Traffic Office, your insurance number and your insurance company.

What should I do if I am admitted at a non-partner hospital?

Call Generali Call Center at 210 8096100 in order to inform us about your scheduled hospitalization, at least one (1) day before your admittance so that we can you give clarifications about your insurance coverage. In this case, we advise you to be informed about your insurance coverage prior to your hospitalization. Furthermore, you we advise you to have with you your Personal Health Carnet of the Principal Social Security Fund, if it is valid. Do not forget to present your identity card, when admitted at the hospital.

What are the requirements to receive indemnity for my hospitalization expenses?

Fill in the Disease or Accident Report within eight (8) days from the incidence and, if possible, before being discharged from the hospital. Present all necessary supporting documents to Generali (different depending on the benefit and the case). Present all original invoices for hospitalization expenses and doctors’ fees to Generali.

What is the deductible?

“Deductible” is the amount written on your insurance policy related to your contribution in the hospitalization fees. The amount is self-deducted from the recognized expenses for each hospitalization resulting from a disease or accident covered by the insurance policy.

I have paid but not received by insurance policy.

If you are a digital customer, you will receive an informative email after payment, through which you can connect to MyGenerali platform and download the relevant document.

If you are not a digital customer, we will send you your insurance policy to the mailing address you have stated, within 5 working days from the date of payment.

I have a Medi+ insurance policy. What should I do if I am admitted at a non-contracted hospital?

It is necessary to call Generali Call Center at 210 8096100 to inform about your scheduled hospitalization at least one (1) day before being admitted. In case of urgent admittance, you or a family member should inform us, within 48 hours from your admittance, so that we give you clarifications about your insurance coverage. Based on your policy terms, the “rational and usual charges” apply for which you can get informed by calling the Generali Call Center. You are also advised to have with you your Personal Health Carnet of the Principal Social Security Fund, if it is valid. Do not forget to present your identity card, when admitted at the hospital.


Access all Generali services 24/7, directly and with ease, with our digital customer service platform, MyGenerali. Through the platform you can:

  • Learn about your policy’s information and coverages
  • Notify about your hospitalization
  • Receive pre-approval for your hospitalization
  • Book a doctor’s appointment, or an appointment for a check up or a diagnostic examination
  • Open a new claim for medical expenses
  • Learn about your policies Services





How can I book an appointment for a medical or a diagnostic examination?

When using the covers of your insurance policy (check-up, diagnostic examinations, appointment with doctors), it is always best to communicate first with the company. This way, Generali can act your behalf to co-ordinate and program the respective medical examinations or appointments, as well as the approval of the diagnostic examinations or visits with the co-operating doctors and medical institutions of the Generali Network. You can contact the company in one of the following ways:

  • By phone, calling the Generali Call Center at 210-8096100 or at 18112
  • Via the MyGenerali, digital customer portal (available from desktop or app for smartphones and tablets). Specifically, through the app you can book an appointment at a date and time of your choice, quickly and effortlessly, no matter where you are.

What do I need to do, in the event that I should require hospitalization?

It is very important that you contact Generali, to inform us about your hospitalization, whether it is a scheduled admission or an emergency. This way, you will be able to take full advantage of your Insurance Policy, activating the respective covers and thus beginning your compensation process. You can contact us, in one of the following ways:

  • By phone, calling the Generali Call Center at 210-8096100 or at 18112
  • By submitting a claim via the MyGenerali, digital customer portal (available from desktop or app for smartphones and tablets).

How am I covered, in the event of my hospitalization?

In the event that you require hospitalization, you have 100% coverage in Greece and abroad, and 95% coverage specifically in USA and Canada. For Greece, coverage involves hospitalization expenses incurred in public and private hospitals, whether they are included in the Generali Network or not, provided payment of your deductible has been made.

In the event of day surgery without overnight stay, the selection of the hospital (public or private) will determine whether or not you will be required to pay your deductible. Payment is made only if your select a private hospital (collaborative or not).

Those insured with the programs Medical Prime and Medical Select enjoy coverage at the hospitals included in the Generali network in Greece, and payment of your deductible is required. 100% coverage is provided for hospitalization abroad and 90% in USA and Canada.

How do I receive compensation, in the event of my hospitalization?

In the event of hospitalization, which is carried out at an associated hospital (within the Generali network) in Greece, you will not need to make any payment to the hospital (except your deductible amount ), provided that you inform the company prior to your hospitalization.

You can contact the company in one of the following ways:

  • By phone, calling the Generali Call Center at 210-8096100 or at 18112
  • Via email, sending your notification to the address
  • Via the MyGenerali, digital customer portal (available from desktop or app for smartphones and tablets).

Specifically, through the app you can utilize a range of digital services, such as the online submission of medical expenses and related status updates, that allow you easy access and follow-up of your claims payments. Learn more here.

It is essential to inform Generali before your hospitalization, otherwise direct settlement of hospital expenses, will not be activated.

In the event of your scheduled hospitalization abroad, it is necessary to inform the company at least 10 days in advance. Also, following your discharge from the hospital, all documents concerning your hospitalization, must be duly submitted to the company. These documents must be certified by the Authorities and legally translated.

What documents will I need to provide Generali with, in the event of my hospitalization at hospital that is not included in the Generali network?

In case of hospitalization in Greece and abroad, the documents required are:

  • The “Compensation Request” Form, completed and signed
  • The “Medical Therapist” Form completed, signed and stamped by the doctor
  • The complete Medical Record which includes the admission and the discharge ticket , the medical findings – assessment of the treating physician, the results of the laboratory and/ or imaging examinations and the hospitalization medical records
  • Copy of the first page of your Banking Book or any receipt stating your IBAN account number

When hospitalized abroad, the above-noted documents must be translated and validated.

Additional supporting documents that may be requested depending on the incident are (indicatively):

  • The operating notes
  • The histological report

In case of participation of another insurance provider (public or private), the file of participation etc.

What is a Deductible? Why would a deductible actually be more advantageous for me?

A deductible is the amount or percentage paid by the insured, thus contributing to the expenses when activating their covers and benefits. The amount is selected when contracting your Insurance Policy and it is duly noted in the Table of Covers included in your policy.

It is in your best interest to choose a deductible, as it reduces the amount of your premiums and therefore you can enjoy a lower annual premium. In addition, if you use /activate another insurance provider (public or private) simultaneously, you may see your deductible minimized or even offset by the amount contributed by your alternate provider. So, in fact, you may end up paying a reduced or even negligible amount, of the expenses.

How can I combine my health program with state health insurance? What are the benefits?

You can use your health insurance program and state health insurance simultaneously. In this way, you will benefit from a reduced deductible amount you have to pay while also receiving a “good use” bonus.