Home Insurance - Information

In the event of damages to your home, you should either inform your insurance advisor in writing or send an email at info@generali.gr within eight (8) days from the incident. You should inform us regarding the following:

1. The type of damage
2. The cause of the damage and all the information related to it

Then, our representative will contact you regarding the supporting documents that are required as well as to schedule the visit of the claims expert for the damage report. You have the option of completing the damage report online with the mobile app “My eClaim”, provided the conditions are met. For damages up to €2,500, you will be compensated immediately without the submission of any supporting documents (On the spot payment).

With the mobile app “My eClaim”, you can complete the damage report online by recording the damage through a video call with a claims expert. In this case, you receive a link by sms to download the application to your mobile phone. You receive a video call through the application from the Generali representative that will provide instructions to record the circumstances of the accident.

At this point, you should inform whether you wish to schedule the repair of the damage by a partner Generali workshop, through the Direct Repair service or if you wish to proceed with a workshop of your choice. With this online service, you significantly reduce your waiting time as you do not have to wait in order to book an appointment.

Receive immediate compensation, without any supporting documents and worries! “On the Spot Payment” offers you the opportunity to receive compensation immediately, without the need for any supporting documents, for damages up to € 2,500 to your home. The service is activated after the incident report, during the process of completing the damage report, either at your place or online with the mobile app “My eClaim”.

“Direct Repair” ensures that you will be able to feel calm and secure and return to your daily routine as soon as possible, after damages to your home, while minimizing your involvement in its restoration. With “Direct Repair” the process of compensation and repair is significantly reduced, from the moment of the incident report till the conduction of damage report. “Direct Repair” offers:

• Immediate repair of damages with a cooperating workshop
• Coordination and supervision of work centrally
• Immediate compensation from Generali

A 2-year guarantee, following the inspection of the expert and the head of the technical company