Home Insurance - Information

Your home is your personal shelter as well as an asset. At Generali, we are always by your side in case of emergency, ensuring you peace and a sense of security.

Incident Report

In the event of damages to your home, you should either inform your insurance advisor in writing or send an email at info@generali.gr within eight (8) days from the incident. You should inform us regarding the following:

  1. The type of damage
  2. The cause of the damage and all the information related to it

Then, our representative will contact you regarding the supporting documents that are required as well as to schedule the visit of the claims expert for the damage report. You have the option of completing the damage report online with the mobile app “My eClaim”, provided the conditions are met. For damages up to €2,500, you will be compensated immediately without the submission of any supporting documents (On the spot payment).

Online damage report

With the mobile app “My eClaim”, you can complete the damage report online by recording the damage through a video call with a claims expert. In this case, you receive a link by sms to download the application to your mobile phone. You receive a video call through the application from the Generali representative that will provide instructions to record the circumstances of the accident.

At this point, you should inform whether you wish to schedule the repair of the damage by a partner Generali workshop, through the Direct Repair service or if you wish to proceed with a workshop of your choice. With this online service, you significantly reduce your waiting time as you do not have to wait in order to book an appointment.

Immediate Compensation

Receive immediate compensation, without any supporting documents and worries! “On the Spot Payment” offers you the opportunity to receive compensation immediately, without the need for any supporting documents, for damages up to € 2,500 to your home. The service is activated after the incident report, during the process of completing the damage report, either at your place or online with the mobile app “My eClaim”.

Direct Repair

“Direct Repair” ensures that you will be able to feel calm and secure and return to your daily routine as soon as possible, after damages to your home, while minimizing your involvement in its restoration. With “Direct Repair” the process of compensation and repair is significantly reduced, from the moment of the incident report till the conduction of damage report. “Direct Repair” offers:

  • Immediate repair of damages with a cooperating workshop
  • Coordination and supervision of work centrally
  • Immediate compensation from Generali

A 2-year guarantee, following the inspection of the expert and the head of the technical company

By your side 24/7

With immediate technical assistance, a trained, authorized partner of our network will be promptly by your side to repair and contain the damage.


How am I covered in case of natural disaster?

In case of natural disaster, such as flood, storm, thunderstorm, snowfall, frost or hail, we cover the costs for the material damages and the expenses required for the pumping of water from your home.

In addition, with the “Natural Catastrophe Response” service, we activate a set of services in case of a major catastrophic event, thus reducing time and bureaucratic procedures. More specifically, through our network of specialized partners, you can register the damages immediately, 24 hours a day, receive advance payment to begin the repair work and to be able pay for hotel accommodation and psychological support.

What do I have to do in case of burglary?

  • Contact the police immediately
  • Report the burglary/ theft to Generali or your insurance agent

How can I receive my compensation for damages caused by fire?

  • You have to report the incident to the Fire Department (199)
  • You have to report it to Generali or your insurance agent

Does Generali cover me against earthquake damages?

Yes, but with the following conditions:

  • The property was built after 1960
  • The property was built in accordance to antiseismic guidelines

The property has not been damaged by previous earthquakes

What are the insured values?

The value of reconstruction of the insured property, when insuring a building structure. The value of replacement, when insuring content.

Value of reconstruction: we define the total of m² of the insured property and added spaces multiplied by 1,000 euros per m². 

Value of replacement: the total of m2 of the insured property and added spaces multiplied by 300 euros per m².

The value of special structures (pool, gazeebo, BBQ, garage, solar power boiler etc.) will be included in the total value of the property.