header image FAQ for home insurance

Here, you will find some of the most frequently asked questions about our Home Insurance. If you would like to find out more, please contact you insurance agent or one of the Generali Sales Offices.

How am I covered in case of natural disaster?

In case of natural disaster, such as flood, storm, thunderstorm, snowfall, frost or hail, we cover the costs for the material damages and the expenses required for the pumping of water from your home.

In addition, with the “Natural Catastrophe Response” service, we activate a set of services in case of a major catastrophic event, thus reducing time and bureaucratic procedures. More specifically, through our network of specialized partners, you can register the damages immediately, 24 hours a day, receive advance payment to begin the repair work and to be able pay for hotel accommodation and psychological support.

What do I have to do in case of burglary?

  • Contact the police immediately
  • Report the burglary/ theft to Generali or your insurance agent

How can I receive my compensation for damages caused by fire?

  • You have to report the incident to the Fire Department (199)
  • You have to report it to Generali or your insurance agent

Does Generali cover me against earthquake damages?

Yes, but with the following conditions:

  • The property was built after 1960
  • The property was built in accordance to antiseismic guidelines

The property has not been damaged by previous earthquakes

What are the insured values?

The value of reconstruction of the insured property, when insuring a building structure. The value of replacement, when insuring content.

Value of reconstruction: we define the total of m² of the insured property and added spaces multiplied by 1,000 euros per m². 

Value of replacement: the total of m2 of the insured property and added spaces multiplied by 300 euros per m².

The value of special structures (pool, gazeebo, BBQ, garage, solar power boiler etc.) will be included in the total value of the property.