Customer Reviews | Generali

Customer Reviews

Your opinion matters

One of our core values is to meet our customers’ expectations by providing solutions that improve their life. We become better by listening to our customers’ feedback. To succeed in this, we run regular online surveys on customer satisfaction - the Net Promoter Score system.

To ensure transparency, for the scope of NPS survey, Generali works with Medallia, a company which specializes on customer experience and possesses the necessary tools for identifying and measuring the points that need improvement in the procedures of each organization.

Satisfaction Level

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