Car Repair | Generali
website-loader

How do I repair the damage at my car?

Please follow the steps below to repair the car damage at one of the partner repair shops of the Generali network or at another servicing point of your choice.
1

Call 210 8096100 or 18112 to report the incident. A specialized partner will meet you at your location to record the damage.  If you have been involved in an accident, please view the steps here.

One of our representatives will give you a call on the next business day to update you on the progress of your request and the next steps.

2

Transfer your vehicle to the Repair shop. You can choose one of the Partner Repair Shops of Generali for quick and easy support and to enjoy extra covers & benefits.

If you cannot transfer your vehicle, give us a call and we will schedule a transfer immediately through Accident Care.

3

Ask for a Cession Form at a partner repair shop or contact Generali instead. Submit the form after verifying that your signature is genuine at a Police Station or at any Public Authority or even digitally via gov.gr.

4

Provided that your request is approved, you can proceed with repairing and collecting your vehicle without payment

Alternatively, if the conditions on the accident scene are safe, you can use the My e-Claim service.

My e-Claim

Complete the report of your vehicle accident or damage remotely, quickly and easily, in 5 simple steps:

 

  • Call Generali’s Accident Care at 210 8096100 and report the incident.
  • You will receive an SMS with a link to the necessary documents required to complete the report
  • You will receive a call from a Generali Accident Care representative who will guide you step-by-step through recording the incident and, in the case of a traffic accident, the details of the involved drivers and vehicles
  • Once the report is completed, you will receive a link to review it, sign it directly from your mobile screen, and upload the required documents and photos of the incident
  • As soon as we receive your report, you will get a confirmation SMS and an email with a copy of the report
360

I need help for:

Car accident

Car accident

What to do in case of an accident

LEARN MORE
Car theft

Car theft

Activate the processes immediately

LEARN MORE
Glass Breakage

Glass Breakage

Follow the instructions for repair

LEARN MORE
Taxi Ride

Taxi Ride

Reach your destination

LEARN MORE
Road Assistance

Road Assistance

Call us from wherever you are

LEARN MORE